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Terms & Conditions

Terms & Conditions

 

 

About Us 

Call me Betty hope you are completely satisfied with the service you receive, if you have any concerns or suggestions on how we can improve then please do get in touch.

 

Address

27a Silver Birch Road

Bishop Cuthbert

Hartlepool

TS260BA


United Kingdom


 

Making A Purchase 

 We’ve made the ordering process as simple and fuss free as possible for you, simply add your desired items to the shopping cart and click “check out”, after that you’ll need to add a few details to complete your order, payment is through paypal.

 

Shipping And Handling 

 All products are shipped in a mailing bag. All delivery addresses will be copied as per the customer input. If the item cannot be delivered because of incorrect address then we reserve the right to charge an additional supplement to redirect the item. If the item is lost because of an incorrect address we take no responsibility. Whilst we try to deliver all of our orders in accordance with the stated delivery time, we take no responsibility for delays caused by the carrier/post.

DAMAGED IN TRANSIT - CLAIM TIME LIMITS 

It will be your responsibility to inform us immediately of any damage to the delivered goods. we must be notified no later than 48 hours after delivery. Do not dispose of any of the packaging as this will be required to effect the claim against the carrier. 


INCORRECT GOODS

Please Notify us of any incorrect items supplied within 24 hours of delivery. If the items are not what you ordered, you must not use the them.We will not exchange or refund for any suspected used garments. It will be your responsibility to notify us of any problems. 

NON DELIVERIES

We will not accept liability for goods lost in transit unless we are notified within 2 days from expected delivery date. We shall accept no liability for shortages, non deliveries, incorrect goods or damaged on delivery outside the stated timescales.

CUSTOMS CHARGES

We are not responsible for any charges incurred by the customer outside of the UK. 

 

Delivery Schedule 

 
We aim to deliver hand made to order items within a 15 working day period, if this is not possible due to unforeseen circumstances then we will contact you and give you the opportunity to cancel your order.

 

Ready to wear items we aim to deliver within 7 working days. if this is not possible due to unforeseen circumstances then we will contact you and give you the opportunity to cancel your order.

 

We strongly suggest that, upon receipt, you inspect the goods and advise us if the delivered goods are not what you ordered or are faulty.

We will not be under any liability to you for any delay or failure to deliver if the same is wholly or partly caused directly or indirectly by circumstances beyond reasonable control.

We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where i) there is no breach of a legal duty or care owed to you by us or by any of our employees or agents; ii) such loss or damage is not a reasonably foreseeable result of any such breach; iii) any increase in loss or damage results from breach by you of any of these Terms.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).

As a consumer, you have certain rights by law regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. These terms and conditions shall not affect those rights.

 

Payment

Payment is securely through paypal, you do not need to have a paypal account you can use a credit or debit card.

 
 
 

 

Reaching Us 

 If you need to reach us, please email us using the link on the store page or write to us at:

Elizabeth Hornsey

Address

27a  silver birch rd

Bishop Cuthbert

Hartlepool

TS260BA


United Kingdom

 

Privacy Policy 

 We conform to the requirements of the Data Protection Act, 1998..

We do not send random marketing emails to personal email addresses (spam).

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 


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RETURNS POLICY

 

In accordance with Consumer Contracts Regulations (formerly distance selling regulations)  If  you are purchasing a ready to wear  item (stated in the description and found in the ready to wear  section of the website, you have 14 working days to return your item for a full no quibble refund. Please contact CMB to advise of your intention to return and include your name and email address in the package.  In this event the item must be returned to us in the same condition in which you received it, it must be unworn/used and it must be sent recorded delivery and proof of postage and tracking acquired. CMB are not responsible for packages lost in transit.

 

Items exempt from our returns policy

 

If you are purchasing a made to order item as indicated in the description & in the pop up notice at checkout, this item will be made to your size and specifications, as such this is a non returnable item, please see below for further details

 

The Consumer Contracts Regulations (formerly distance selling regulations) state that goods must be delivered within the time frame agreed with the purchaser, our agreed time frame with you the customer on all made to order items is 15 working days unless otherwise stated.

 

 

If  you have made an error in ordering, please contact CMB immediately (and no later than 24 hours from ordering) to discuss cancellation, failure to do so will result in your garment being cut and will result in the cost of the fabric being deducted from the refund amount.

 

On made to order items, Returns are only accepted for goods deemed to be faulty/unsatisfactory, where a mistake has been made by cmb or for goods mistakenly dispatched.

 

Please inform us immediately upon receipt of any items which are faulty or incorrectly dispatched.

 

failure to read the full description of the item will not constitute a reason for return & refund once your item is made and dispatched.

 

Consumer Contracts Regulations (formerly distance selling regulations) state that tailor-made or personalised goods are exempt and cannot be returned.

 

In the event that a return and refund is offered, please return the goods to the following address.

 

Call Me Betty

27a Silverbirch Road

Bishop Cuthbert

Hartlepool

TS26 0BA

 

If the item is faulty/mistakenly sent, then CMB will provide the cost of the return postage, otherwise the return cost is the responsibility of the purchaser.

 

All returns must be sent recorded delivery and proof of postage/tracking number acquired. cmb is not responsible for packages lost in the post 

 

EXCHANGES

Exchanges are permitted on ready to wear items only.

Call me Betty will not charge an additional delivery charge for exchanged items (this applies to the first exchange only). except for delivery addresses without a postcode or other destinations outside of the UK.

 

Please return the goods to us in their original condition, unworn and unwashed, with all labels intact within 14 days from when the goods were received.

 

Any items that are returned with markings that result in the garment becoming un-sellable will not be credited and will be returned to you, the cost of the postage will be deducted from your payment method.

 

We reserve the right to return the items without prior notice should the item have markings etc and charge for the postage accordingly.

 

Where you do cancel your order, you are under a duty (until the goods are returned to us) to retain possession of them and take reasonable care of them.

 

Cancelled Orders are refunded also within 7 -14 days of receipt of returned goods.

 

We advise you return the items by Royal Mail Recorded Delivery, or another service that requires a signature from us, this insures you in the event of items being missing or lost.

For items valued over £50.00 in value, please return them Special Delivery for Insurance Purposes, or use any other courier which ensures a signature is obtained from us.. 

Note: We will not be held responsible for missing items returned to us. Should your item go missing with Royal Mail, the customer will be responsible for contacting Royal Mail and issuing a claim.

 

Please note we use PayPal for all of our credit/debit card processing, and once the refund has been completed on our system, this will normally take 3 - 5 working days (these days will exclude bank holidays, company holiday shutdowns and weekends) to appear in your account.

All enquiries for security reasons must be e-mailed to betty@callmebetty.co.uk by the cardholder only, we will be unable to discuss any account with a third party for your own security and our support to prevent fraudulant activity

Your refund may be slightly delayed due to Bank/Public Holidays or Shutdown Periods*

 

 

shutdown periods. 2015/2016

24.10.15 - 2.11.15

19.12.15 - 4.1.16

11.3.16 - tbc

 

 Email: betty@callmebetty.co.uk

Your rights to return goods are protected under the Consumer Contracts Regulations (formerly distance selling regulations) 

 

 

I’m afraid it does happen that packages occasionally go astray in the post, if your item hasn’t arrived within 28 days please contact me and I will investigate, i send everything 2nd class recorded unless requested otherwise.

 

 

If there are any problems with your order including missing or damaged items please contact me within 28 days.

All items are property of Call Me Betty until full payment has been recieved.